Privacy Policy

Effective Date: June 20, 2026  ·  Governs all SyncTrip Platform services

SyncTrip respects your privacy. This Policy explains how we collect, use, share, and protect your personal information in compliance with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and IT (SPDI) Rules, 2011. By using the Platform, you consent to the practices described here.

Contents

SyncTrip collects facial image data solely for the purpose of verifying your identity before granting chat access within groups. This constitutes sensitive personal data under the DPDP Act 2023 and IT (SPDI) Rules, 2011. We commit to the following: • Raw selfie images are deleted within 24 hours of verification processing. • We do not use facial data for recognition beyond one-time identity verification. • We do not share facial data with any third party. • Verification status (pass/fail) may be retained for account security during your account's lifetime. • You may refuse face verification, but group chat access will be restricted. • You may request deletion of any stored verification data by contacting synctripofficial@gmail.com.

To measure our advertising and show you relevant SyncTrip ads, our mobile app integrates the Meta SDK (software provided by Meta Platforms, Inc., operator of Facebook and Instagram). With your consent, this SDK collects and transmits to Meta certain in-app events (such as app installs, sign-ups, and key actions) together with device and advertising identifiers. We also use server-side tracking through Meta's Conversions API (CAPI), which sends the same categories of event data to Meta from our servers, with identifiers such as email and phone number hashed before transmission. Google's equivalent advertising and measurement tools may be used in the same way. This data is used to attribute ad performance, deliver relevant ads, and build "lookalike" audiences — it is not used to share your name, chat content, photos, or precise location. Meta processes this information as an independent controller under its own terms; you can review how Meta handles it in the Meta Privacy Policy. You can turn off personalized advertising and audience matching at any time through the advertising-consent toggle in the app settings or by contacting synctripofficial@gmail.com, after which we stop sending your data for these purposes.

We retain your data for as long as your account is active or as needed for legal and compliance purposes. • Deleted accounts: Data is anonymized or removed within 30 days (except where required for legal holds or backups). • Face verification images: Deleted within 24 hours of processing. • Verification status: Retained for account integrity for the duration of your account. • Location data: Not stored persistently beyond the active SyncMaps session unless required for dispute resolution. • Billing and tax records: As required by the Companies Act 2013 and the GST Act, transaction records, invoices, and subscription-status history are retained for 8 years from the end of the financial year, even after account deletion. This applies only to billing metadata - not to your profile, chats, or photos, which follow the standard 30-day deletion rule. • Advertising event data shared with Meta and Google is retained by those platforms per their own retention policies. We do not store individual ad-event records ourselves beyond status flags used to prevent duplicate reporting.

Under applicable laws (including the DPDP Act 2023): • Access, correct, or delete your personal data. • Withdraw consent at any time (may limit certain features). • Opt out of marketing communications. • Opt out of personalized advertising and audience matching at any time (in-app settings or by contacting us). • Request data portability. • File complaints with the Data Protection Board of India. • Location precision control: Change your SyncMaps visibility (hidden, approximate, precise) at any time within the app. • Face verification data: Request deletion of stored verification data at any time. Contact synctripofficial@gmail.com to exercise any of these rights. We respond within 30 days.

We use industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. Face verification data is handled with heightened security given its sensitive nature. No system is fully secure. You are responsible for maintaining the security of your device and account credentials. Report any suspected unauthorized access immediately to synctripofficial@gmail.com.

Data may be processed outside India (e.g., on cloud infrastructure) with appropriate safeguards such as standard contractual clauses, ensuring your data receives equivalent protection.

SyncTrip is strictly for users aged 18 and above. We do not knowingly collect data from minors. Face verification is used as an additional safeguard. If during verification or through a credible report we determine a user may be a minor, their account will be immediately suspended pending review. If you believe a minor has registered, contact us immediately at synctripofficial@gmail.com.

We may update this Policy as our features and legal obligations evolve. Material changes will be notified via email or in-app notification at least 7 days before taking effect. Continued use after changes constitutes acceptance.